Impactful leadership
“Strategy without execution is useless;
Execution without Strategy is aimless“
Lead with Impact
Empowering Leaders to Navigate Complexity & Drive Sustainable Change
Leadership today demands more than ever before.
We often hear that we’re living in a VOHAC world—marked by volatility, uncertainty, hyper-connectivity, ambiguity, and competition. The term may feel overused, even like a passing trend—but the reality behind it is here to stay. The world is spinning faster. Change is no longer a disruption; it’s a constant. And in this new normal, reacting isn’t enough. Thriving requires embracing change—not just as a challenge, but as a strategy and cultural mindset.
The hospitality industry, in particular, is evolving rapidly. Leaders are navigating intense competition, shifting markets, and increasingly complex workforce dynamics. Expectations are rising—from investors, guests, and employees alike. All while managing around-the-clock operations and delivering results from day one.
But leadership challenges aren’t just professional. They’re personal.
A Harvard Business Review study found that 63% of millennials hesitate to take on leadership roles—citing stress and work-life balance as major concerns. And yet, the right support makes all the difference. Organizations that invest in executive coaching report an average return of seven times their investment. Leadership development isn’t a perk—it’s a strategic investment in the future.
The Impactful Leadership Program (ILP)
ILP isn’t a quick-fix course. It’s a focused, 12-week journey designed to build confidence, clarity, and capability in leaders—through personalized coaching, actionable frameworks, and real-time application.
Where traditional leadership retreats isolate learning from the everyday, ILP weaves leadership development into the fabric of daily operations—ensuring that leadership isn’t just taught, but lived.
This is a program built for real-world impact.
The experience is structured around a three-phase approach: Discovery. Planning. Implementation.
Each phase aligns individual growth with team development and organizational outcomes—embedding sustainable change at every level of the business.
“The function of leadership is to produce more leaders, not more followers.” – Ralph Nader
Engrains concrete skills and confidence needed to lead change
Implements a proven work-structure within your full organisation
Builds a forward-driven team culture that thrives with change
No theoretic case studies, only real life. Your classroom is your hotel
3-hour Executive Team session on “Being a Strategic Leader”
Program is a dynamic blend of sparring, learning and implementation – ultimately you’ll have executed one of your game-changing goals in your business.
The three phases of the 12 weeks
Discovery phase
In the Discovery phase, the focus is on familiarising yourself and your team with the tools and path ahead. Establishing a new organizational culture is a transformative process, and pushing for rapid, comprehensive change may alienate those who are integral to the success of the transformation. The initial four weeks are dedicated to harmonizing a “new language,” gaining leadership support, and clearly defining the first significant, transformative goal. As part of this phase we complete a 3hour Executive Team session, to ensure your senior leadership is onboard the journey ahead
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Planning phase
The planning phase is also the main learning phase. We adhere to Eight Tridents’ custom-designed program, covering a different topic each week (Game-changing Goals, Communication, Accountability, and Your Personal Leadership). Sparring through each topic, we discuss concrete tools, structures and leadership, and you start to explore and define how the framework best will work for you and your organisation. Step by step, you begin to lay a foundation for a winning culture that embraces change.
Implementation phase
The Implementation phase is about deepening the learning within your leadership and organisation. We repeat the sequence and topics from previous 4 weeks, but now the focus is on supporting through the critical implementation and execution phase. It is critical to have a structure and a plan, but the real challenges usually come when the “honeymoon” of introducing new has faded, and we need to keep consistent momentum. It is in this stage where most strategies fail, as leadership experiences the initial uphill effort it can be to introduce change-leadership.
A 2018 study conducted by Les Roches Hotel School and PSD Executive Search explored the crucial skills that hospitality leaders would need in the next decade. Their findings underscored the growing importance of leaders being highly flexible, adaptable, adept at managing cultural diversity, skilled in change management, and disruptive enough to foster creativity and innovation, even reaching visionary levels.
Throughout my 25-year career, it would be fair to say, that global competition has heightened, hotels have grown far more complex, we have seen a substantial shift in talent demands plus the battle for (retaining) competent leaders has intensified. And as the industry has also become more globally connected, geopolitical factors from the other side of the world, are now almost certain to impact your business in one way or the other.
An otherwise fairly steadfast industry has in the last decade propelled into a new exciting, dynamic and innovative age. But as the complexities have increased, so have the expectations for the leaders navigating in it.
The Les Roches/PSD Executive Search study aptly captures this evolution. The leaders of today and tomorrow must make adaptability to change a central element of their leadership to stay competitive and profitable in this rapidly evolving landscape. The pace of business development requires leaders to have a well-plotted vision while remaining nimble and flexible in prioritizing strategic initiatives to achieve their goals.
Eight Tridents’ Impactful Leadership Program is designed with this context in mind, aiming to fortify leaders’ capacity and confidence to navigate changes strategically and swiftly. By enhancing change leadership, the program not only bolsters business adaptability, but also fosters a team culture that sees change as integral—a positive catalyst for continuous growth and a necessity for maintaining competitiveness.
Transitional Change
Learning is a continuous process, and the 12-week program is designed to accommodate this. With the extended timeframe, you can learn, reflect, practice, reflect again, and try anew, all while receiving consistent support for collaboration. And just as individuals need time to adapt to new methods, organizations also require an adjustment period. The program both supports your transformative journey while recognizing the parallel need for ongoing operational functionality.
Strategic Leadership
In today’s fast-paced business landscape, effective leadership means skillfully balancing day-to-day management with strategic growth. Leaders who blend clear structure and active team involvement excel in steering both daily operations and long-term development. By fostering a culture of participation and responsibility, they align team efforts with organizational goals, ensuring a cohesive and inclusive approach crucial for enduring success. This balanced leadership style is essential for thriving in the complexities of the modern world of hospitality.
Communication & Accountability
We’ll evaluate your organizational communication for clarity and widespread impact. Through a structured process, our goal is to bring together all levels of your organization, nurturing a team culture driven by a shared commitment to contribute and progress. This involves establishing a clear direction, defining roles and expectations, ensuring transparent two-way communication, and celebrating achievements when milestones are reached.
Investment for the future
You take the lead and have full ownership of your success, ensuring the lessons learned are ingrained and sustainable. The groundwork you establish will result in improved performance, productivity, retention, and motivation that extends well into the future. Moreover, evidence demonstrates that coaching surpasses traditional compressed training methods, boasting an 86% application rate compared to the 21% seen in conventional training approaches.
Industry & leadership guidance
I will apply my expertise in hospitality and leadership to share perspectives and ideas that can enhance your journey. Whether addressing challenges, optimizing operations, or fostering a positive team culture, I am dedicated to providing practical and impactful support.
Network Alliance
If relevant to your organisation and goals, I will connect you with partners of Eight Trident’s Alliance Network, for you to explore collaborations with.