Impactful Leadership
Consulting | Interim | Advisory | CoActive Coaching
(photo credit; Fairmont Baff Springs, Banff)
Cultivating Modern Leadership:
Transformative Coaching and Development for Sustainable Impact
Impactful Leadership is designed to address two key challenges and responsibilities for modern leaders.
First, in today’s complex hospitality landscape, leaders must be adaptable, clear, and strategically impactful. Regardless whether you are seasoned or starting your leadership journey, the playing field is the same and with an influx in megatrends and world events shaping markets, constant change is the future. Therefore, learning to embracing change as part of an organization’s strategy and culture is powerful and essential for staying competitive and proactive, not reactive.
Second; the hospitality industry is undergoing both market and workforce shifts, with leaders now facing intense competition, fast-moving markets, increased volatility, and hyper-connected environments. On top of that, they must manage 24/7 operations, multigenerational, culturally diverse teams, and a wide range of specialized expertise—creating a highly complex leadership landscape. Whether you’re an experienced leader stepping into a larger role or new to senior leadership, the expectations from investors, superiors, teams, and guests are immense from day one.
According to a study by Harvard Business Review, 63% of millennials hesitate to take on leadership roles due to concerns about stress and work-life balance. One increasingly popular and proven way to support leaders in building confidence, skills, and increasing their chances of success is by providing a coach and sparring partner. A study by Manchester Inc. showed that businesses investing in coaching saw an average ROI of 7 times their investment. Supporting your leader’s growth is not only a smart financial investment but also a crucial driver of long-term returns and sustainable organizational growth.
“Strategy without execution is useless; execution without strategy is aimless.” Covey
My 12-week Impactful Leadership Programme integrates practical tools with strategic leadership principles, drawing inspiration from Sean Covey’s Four Disciplines of Execution and John Kotter’s Eight Steps of Leading Change. This comprehensive approach is immediately applied in your hotel with your existing team, creating the ideal conditions to embed sustainable change leadership capacity.
Alternatively, we can create a fully personalized Coaching and Advisory Partnership, blending key elements of the Impactful Leadership Programme with focused Strategic & Executive Sparring. This long-term approach supports your personal growth, leverages my 25 years of international experience, and ensures we collaboratively drive your business’s strategic ambitions.
Leadership is a transformational, fluid journey that unfolds in real-time. The extended timeframes of these partnerships create space for learning, reflection, practice, and ongoing support. Unlike traditional short-term programs, which often overwhelm leaders and organizations with immediate application demands, this approach balances transformation with operational functionality—focusing on real-world business challenges, not theoretical case studies.
If this resonates with your leadership or business ambitions, I’d love to connect for an exploratory conversation on how we can collaborate to elevate your leadership and your business.
Engrains concrete skills and confidence needed to lead change
Implements a proven work-structure within your full organisation
Builds a forward-driven team culture that thrives with change
No theoretic case studies, only real life. Your classroom is your hotel
3-hour Executive Team session on “Being a Strategic Leader”
Program is a dynamic blend of sparring, learning and implementation – ultimately you’ll have executed one of your game-changing goals in your business.
Why is Impactful Leadership important
A 2018 study conducted by Les Roches Hotel School and PSD Executive Search explored the crucial skills that hospitality leaders would need in the next decade. Their findings underscored the growing importance of leaders being highly flexible, adaptable, adept at managing cultural diversity, skilled in change management, and disruptive enough to foster creativity and innovation, even reaching visionary levels.
Throughout my 25-year career, it would be fair to say, that global competition has heightened, hotels have grown far more complex, we have seen a substantial shift in talent demands plus the battle for (retaining) competent leaders has intensified. And as the industry has also become more globally connected, geopolitical factors from the other side of the world, are now almost certain to impact your business in one way or the other.
An otherwise fairly steadfast industry has in the last decade propelled into a new exciting, dynamic and innovative age. But as the complexities have increased, so have the expectations for the leaders navigating in it.
The Les Roches/PSD Executive Search study aptly captures this evolution. The leaders of today and tomorrow must make adaptability to change a central element of their leadership to stay competitive and profitable in this rapidly evolving landscape. The pace of business development requires leaders to have a well-plotted vision while remaining nimble and flexible in prioritizing strategic initiatives to achieve their goals.
Eight Tridents’ Impactful Leadership Program is designed with this context in mind, aiming to fortify leaders’ capacity and confidence to navigate changes strategically and swiftly. By enhancing change leadership, the program not only bolsters business adaptability, but also fosters a team culture that sees change as integral—a positive catalyst for continuous growth and a necessity for maintaining competitiveness.
The value you can expect
Transitional Change
Learning is a continuous process, and the 12-week program is designed to accommodate this. With the extended timeframe, you can learn, reflect, practice, reflect again, and try anew, all while receiving consistent support for collaboration. And just as individuals need time to adapt to new methods, organizations also require an adjustment period. The program both supports your transformative journey while recognizing the parallel need for ongoing operational functionality.
Strategic Leadership
In today’s fast-paced business landscape, effective leadership means skillfully balancing day-to-day management with strategic growth. Leaders who blend clear structure and active team involvement excel in steering both daily operations and long-term development. By fostering a culture of participation and responsibility, they align team efforts with organizational goals, ensuring a cohesive and inclusive approach crucial for enduring success. This balanced leadership style is essential for thriving in the complexities of the modern world of hospitality.
Communication & Accountability
We’ll evaluate your organizational communication for clarity and widespread impact. Through a structured process, our goal is to bring together all levels of your organization, nurturing a team culture driven by a shared commitment to contribute and progress. This involves establishing a clear direction, defining roles and expectations, ensuring transparent two-way communication, and celebrating achievements when milestones are reached.
Investment for the future
You take the lead and have full ownership of your success, ensuring the lessons learned are ingrained and sustainable. The groundwork you establish will result in improved performance, productivity, retention, and motivation that extends well into the future. Moreover, evidence demonstrates that coaching surpasses traditional compressed training methods, boasting an 86% application rate compared to the 21% seen in conventional training approaches.
Industry & leadership guidance
I will apply my expertise in hospitality and leadership to share perspectives and ideas that can enhance your journey. Whether addressing challenges, optimizing operations, or fostering a positive team culture, I am dedicated to providing practical and impactful support.
Network Alliance
If relevant to your organisation and goals, I will connect you with partners of Eight Trident’s Alliance Network, for you to explore collaborations with.
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Managing Hotels strategically, can be compared to when steering with a compass – every subtle change in degree of angle, has some impact on here and now, but over time and distance, it makes a massive impact as for where you end up
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(Sulphur Mountain top, Banff)
The three phases of the 12 weeks
Discovery phase
In the Discovery phase, the focus is on familiarising yourself and your team with the tools and path ahead. Establishing a new organizational culture is a transformative process, and pushing for rapid, comprehensive change may alienate those who are integral to the success of the transformation. The initial four weeks are dedicated to harmonizing a “new language,” gaining leadership support, and clearly defining the first significant, transformative goal. As part of this phase we complete a 3hour Executive Team session, to ensure your senior leadership is onboard the journey ahead
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Planning phase
The planning phase is also the main learning phase. We adhere to Eight Tridents’ custom-designed program, covering a different topic each week (Game-changing Goals, Communication, Accountability, and Your Personal Leadership). Sparring through each topic, we discuss concrete tools, structures and leadership, and you start to explore and define how the framework best will work for you and your organisation. Step by step, you begin to lay a foundation for a winning culture that embraces change.
Implementation phase
The Implementation phase is about deepening the learning within your leadership and organisation. We repeat the sequence and topics from previous 4 weeks, but now the focus is on supporting through the critical implementation and execution phase. It is critical to have a structure and a plan, but the real challenges usually come when the “honeymoon” of introducing new has faded, and we need to keep consistent momentum. It is in this stage where most strategies fail, as leadership experiences the initial uphill effort it can be to introduce change-leadership.
Office Location
Stockholm, Sweden